Privacy Policy

Story Driven Media (“SDM,” “we,” “us,” or “our”) is the business that collects and is responsible for the personal information described in this Privacy Policy. We are a photography, videography, and creative media company specializing in HYROX race coverage and other commercial media services.

This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. It applies to our website (https://storydrivenmedia.net), our SMS messaging program, and the services offered through them. It does not apply to third-party websites or services we link to, such as Calendly.

For details on text messages, see Section 5: SMS Messaging and Mobile Information.

We collect only the information described below:

• Contact details. Your name, email address, and mobile phone number when you voluntarily provide them, for example when you book a call, submit an inquiry or lead form, or opt in to SMS messages.
• Booking and inquiry information. Details you provide when scheduling a call or contacting us, such as your event, race division, availability, and the nature of your request.
• Transaction information (if applicable). We do not currently process payments directly through this website. If invoicing or payment processing is arranged, we collect only the information needed to complete it.
• Website usage information. Standard analytics data such as pages viewed, approximate location derived from IP address, and device and browser type (see Section 6).
• Information you choose to share. Anything you send us in messages, forms, interviews, or pre-race preparation materials, such as athlete bios, team details, or feedback.

We collect personal information so we can respond to you, provide the services you request, and run our business. Specifically, we use it to:

• Answer your inquiries and arrange calls with you.
• Manage bookings, scheduling, and pre-event coordination.
• Deliver photography and videography services, including race-day coverage, editing, and delivery of final media.
• Provide customer support before, during, and after events.
• Send marketing communications, including email and SMS, only to people who have given the required consent. Providing a phone number or booking a call does not, by itself, enroll you in SMS marketing.
• Operate, secure, and improve our website and understand how it is used.
• Comply with legal obligations and enforce our agreements.

We use trusted service providers to operate our business. They process personal information on our behalf, under our instructions, and only as necessary to provide their services to Story Driven Media:

• Calendly: call scheduling, booking confirmations, and reminders.
• GoHighLevel: our customer relationship management (CRM) tool, used to manage inquiries, client communications, and email marketing.
• Twilio: delivers SMS messages on our behalf, solely to operate our messaging service (see Section 5).
• Website hosting: a managed platform that stores our site content and application data.

Our website also uses the Meta (Facebook) Pixel for analytics and advertising measurement, as described in Section 6. The Meta Pixel receives information about website visits only. It does not receive mobile phone numbers, SMS opt-in data, or messaging consent.

Other than the website visit information described in Section 6, we do not sell or share personal information with third parties for their marketing purposes. Sharing information with these service providers does not include sharing SMS opt-in consent or mobile information with third parties for their own marketing purposes.

The technologies in use on this website are:

• Meta Pixel. A small script that helps us measure advertising effectiveness and understand site visits. Meta receives information about page visits along with standard browser and device information.
• Calendly embed. Our booking widget sets cookies needed to display scheduling and process bookings.
• Essential storage. Basic browser storage required for the site and its security to function.

These analytics and advertising technologies do not receive mobile phone numbers, SMS opt-in data, or messaging consent.

You can control cookies through your browser settings, including blocking or deleting them, and use your ad preferences (for example, Meta’s ad settings) to limit interest-based advertising. Blocking cookies may affect parts of the site, such as the booking widget.

We keep personal information only as long as needed for the purposes in this policy, to meet legal and record-keeping obligations, and to resolve disputes. When it is no longer needed, we delete or de-identify it.

We use reasonable administrative and technical safeguards, including limiting access to people who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.

To make a request, email info@storydrivenmedia.net. We will respond as required by applicable law and may need to verify your identity first.

Marketing choices: unsubscribe from marketing emails using the link in any email, and opt out of SMS messages at any time by replying STOP.

Our services are directed to adult athletes and businesses. We do not knowingly collect personal information from children under 13 (or the minimum age required by local law). If you believe a child has provided us information, contact us and we will delete it.

Our website is operated from the United States. If you access it from outside the United States, your information may be processed and stored in the United States, where data protection laws may differ from yours.

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the “Last updated” date at the top, so the most recent posted version is always the current one. Please review this page periodically to stay informed of any changes.

Questions about this Privacy Policy or our privacy practices, or want to make a privacy request? Contact Story Driven Media at info@storydrivenmedia.net.

See also our Terms & Conditions.